Mbi33 takes the privacy of every member seriously. This document clearly explains how we collect, use, store, and protect your personal information at all times.
Mbi33 is fully committed to protecting the privacy of every member who trusts our platform. This Privacy Policy explains in detail how we collect, process, store, and protect your personal information when you use the mbi33.vu website, the mbi33 mobile app, and any related services.
This policy applies to all users of the mbi33 platform, including casual visitors, registered members, and anyone who interacts with our services in any way. By using the mbi33 platform, you acknowledge that you have read and understood this Privacy Policy.
mbi33 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards across all our data handling operations.
Mbi33 only collects information that is strictly necessary to provide a secure, fair, and efficient service. Below are the categories of information we collect and the purpose of collection:
| Data Category | Sample Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, ID card number, document photos | KYC verification, fraud prevention |
| Contact Information | Email address, mobile number, residential address | Account communications, two-factor authentication |
| Financial Information | Bank account number, bank name, deposit and withdrawal transaction history | Payment processing, AML checks |
| Technical Data | IP address, device type, web browser, operating system | Platform security, unauthorised access detection |
| Usage Data | Game history, session duration, game preferences, bonus records | Service improvement, responsible gaming |
| Communication Data | Support chat logs, emails sent, complaint records | Customer support, dispute resolution |
We never collect sensitive information such as health data, religious beliefs, or political views without your explicit consent. All data collection is voluntary except for information required to fulfil legal obligations and KYC verification.
All information collected by mbi33 is used for clear and legitimate purposes. We do not use your data for any other purpose without prior notice and your consent. The following are the primary ways we use your information:
mbi33 does not use your personal data to make automated decisions that materially affect you without appropriate human intervention.
The security of your personal information is mbi33's highest priority. We continuously invest in the latest security infrastructure to ensure your data is always protected against cyber threats, unauthorised access, and data breaches.
Key security measures we implement include:
Data retention periods depend on the type of information and legal requirements. Financial transaction data is retained for a minimum of 7 years in accordance with regulatory requirements. Inactive account data may be deleted after a defined period under our data retention policy.
While we take all reasonable precautions, no security system is completely foolproof. You are responsible for keeping your password and account login credentials confidential.
Mbi33 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is only shared in the following limited circumstances:
All third parties that receive data from mbi33 are bound by strict confidentiality and data protection agreements. They are only permitted to use such data for the specified purpose.
Mbi33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage or disable cookies through your web browser settings at any time. However, disabling essential cookies may affect platform functionality and your overall experience.
As an mbi33 member, you have the following rights regarding your personal information that we hold. You may exercise any of these rights by contacting our privacy team:
You have the right to request a copy of the personal information we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete information in our records.
You may request deletion of your personal data, subject to applicable legal retention obligations.
You have the right to object to the processing of your data for direct marketing or profiling purposes at any time.
You may request your data in a machine-readable format for transfer to another service.
You may request a restriction on data processing while a dispute or accuracy review is in progress.
To exercise any of the rights above, please contact the mbi33 privacy team via email at [email protected]. We will respond within 30 business days.
When you request closure of your mbi33 account, we will process the request in accordance with the following procedures regarding your personal data:
If you wish to request deletion of data beyond legal retention requirements, please contact our privacy team with the details of your request. We will assess each request individually and provide a written response within the stipulated timeframe.
The mbi33 platform is strictly for users aged 18 and above. We do not knowingly collect or process any personal information from individuals under the age of 18.
If we discover that personal information of a child has been collected without our knowledge, we will take immediate action to delete that information and close the associated account. Parents or guardians who become aware of such a situation are advised to contact us immediately.
Mbi33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform service improvements. Any material changes will be communicated to members via email notification or a prominent notice on our platform.
The last updated date of this Privacy Policy is always displayed at the top of this document for your reference. Continued use of the mbi33 platform after any amendments are published constitutes acceptance of the updated terms. We encourage you to review this page periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or how mbi33 handles your personal data, do not hesitate to contact us. Our privacy team is ready to assist you in Bahasa Melayu and English.
[email protected]
Response within 30 working days
24/7 Live Chat
Available on the platform
Every layer of protection we build reflects the trust you place in mbi33.
All data transmitted through the mbi33 platform is protected by 256-bit SSL encryption — the same security technology used by leading financial institutions worldwide. Your information is never sent in plain text.
Our identity verification process uses an integrated KYC system that ensures your document information is processed in a secure and controlled environment. KYC data is not retained longer than necessary.
The principle of minimum access rights is applied across all internal mbi33 operations. Only staff with a legitimate business need may access member personal data, and every access is logged and audited.
Mbi33 has never sold, rented, or traded your personal information to advertisers or third-party data brokers. Your data belongs to you — we only use it to provide the services you request.
Our security monitoring system operates around the clock to detect suspicious activity, intrusion attempts, or anomalies in access patterns. Incident response is executed in real time.
All of mbi33's data handling practices are designed to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards.
Responsible Gaming: mbi33 is only for users aged 18 and above. Gambling is for entertainment purposes only. Please set your time and spending limits before playing. If you or someone you know needs help, please visit the Responsible Gaming us.